Refund & Cancellation Policy

1. Our service fee

Our professional service fee covers assessment, documentation, form filing, appointment support, drafting and follow-up. Once we begin work on your file, this fee is non-refundable.

This applies whether the application is approved, refused, withdrawn, delayed or kept pending by the authority. We are paid for the work performed, not for the outcome of a decision that is not ours to make.

2. Embassy, VFS and government charges

Visa fees, biometric charges, VFS/BLS service charges, passport authority fees and courier charges are collected by those organisations, not by us.

These amounts are generally non-refundable once submitted. Where a refund is possible, it follows the rules and timelines of the collecting authority, and we can only assist with the request — we cannot guarantee or expedite it.

3. Flights, hotels, packages and insurance

For any booking we arrange, our service fee is non-refundable once the booking is made or the work is done.

The amount paid to the airline, hotel, tour operator or insurer is governed entirely by that supplier's fare rules and cancellation policy. Refunds, where due, are processed by the supplier and credited on their timeline.

4. Cancelling before work starts

If you cancel before we have begun work on your file, tell us in writing at info@visapriority.co.in. We will confirm what, if anything, has already been incurred or paid out on your behalf and settle the balance honestly.

5. Where no refund applies

• Refusal, delay or administrative processing by an embassy or consulate
• Incorrect, incomplete, misleading or forged information supplied by the client
• Failure to attend a booked appointment or biometric slot
• A change of mind or cancellation of travel after work has begun
• Missed travel dates caused by third-party processing timelines

6. Duplicate or excess payments

If you are charged twice, or pay more than the quoted amount, tell us and we will return the excess in full to the original payment method.

7. Raising a refund or billing query

Email info@visapriority.co.in with your name, service, payment date and reference. We acknowledge within 2 working days and share a decision within 7 working days. Approved refunds are processed within 7–14 working days to the original payment method.